At Totus Gadgets, we want you to be fully satisfied with your purchase. This policy explains how you can return items and request refunds. By shopping with us, you agree to the terms outlined below.
1. Eligibility for Returns
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Products must be returned within 7 days of delivery (unless otherwise specified).
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Items must be in original condition, unused, and in their original packaging.
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Some products may be non-returnable (e.g., opened software, personalized items). Such items will be clearly stated on the product page.
2. How to Initiate a Return
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Contact our customer service via [email/phone/WhatsApp] within 7 days of receiving your order.
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Provide your order number, product name, and reason for return.
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Our team will guide you through the return process, including shipping instructions.
3. Refunds
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Refunds will be processed within 7–14 business days after we receive the returned item.
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Refunds will be made using the original payment method.
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Shipping charges are non-refundable, unless the return is due to a defective or incorrect item.
4. Exchanges
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Exchanges are allowed only if the item is defective or damaged upon delivery.
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Please contact customer service immediately if you need to exchange an item.
5. Damaged or Incorrect Items
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If you receive a damaged or wrong product, contact us within 48 hours of delivery with photos of the item.
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We will arrange a replacement or full refund at no extra cost to you.
6. Return Shipping
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Customers are generally responsible for the return shipping cost unless the product is defective or sent in error.
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We recommend using a trackable shipping method to ensure your return reaches us safely.
7. Contact Us
For questions about returns, refunds, or exchanges, please contact:
Email: contact@totusgadgets.com
Phone: +234 123 4567
Address: 2j Douglas Road besides First Bank Owerri Imo State Nigeria